Frequently Asked Questions
Are your products made to fit?
Yes, all our products are made to fit. For each and every order we provide an order form which must be filled in by the customer with the customer's precise body sizes following a special diagram.
The order form is provided after the order is confirmed and payment was successful.
Can I order a mermaid tail size “M” with top size “S”?
Yes you can. You can customise the size of the mermaid tail and the top depending on your body.
After an order is confirmed and successfully paid, an order form will be sent which will contain all the necessary size details.
Do you accept returns?
No, we do not. All our products are made to fit according to the customer's precise sizes, and that is why we cannot accept returns.
Before manufacturing begins, customers are specifically instructed to provide the most precise sizes using the order form provided.
What type of monofins do you recommend?
Our mermaid tails are designed to fit with our preferred Mahina fins.
Where do you ship your products from?
Our products are manufactured and shipped from Guangzhou, China.
We ship products internationally on a daily basis without restrictions or limitations.
Why is my shipment delayed?
We ship all our products within 1-3 days after the order is confirmed and the order form provided. After we successfully ship the product to the customer, we provide a tracking number (AWB).
Due to various unpredictable circumstances, we cannot accept responsibility for shipment delays occurring after we successfully make the shipping.
